After Your Visit
Just because your visit with us is over doesn't mean our care for you ends. We know lots of questions arise after your office visit, procedure or surgery.
We've included information on the most common questions below. If you have additional questions or concerns, we encourage you to contact your physician's office or facility of care directly.
We know you have many options for orthopedic care in the area and we're honored that you chose Midwest Orthopedic Specialty Hospital. Thank you for trusting us with your health care.
Billing Office Hours
M – Th: 8 am – 8 pm
F: 8 am – 5 pm
Sat.: 9 am – 1 pm
Midwest Orthopedic Specialty Hospital has a commitment to and respect for each person's dignity with a special concern for those who struggle with barriers to access healthcare services. Midwest Orthopedic Specialty Hospital has an equal commitment to manage its healthcare resources as a service to the entire community. In furtherance of these principles, Midwest Orthopedic Specialty Hospital provides financial assistance for certain individuals who receive emergency or other medically necessary care from Midwest Orthopedic Specialty Hospital.
Financial Assistance Policy:
For financial assistance questions or if you need help completing the application, please contact our Customer Service Department at 1-888-281-2392.
Online Bill Payment
Visit our online bill pay site to pay your bill.
Request Medical Records
To request copies of your medical records for care provided at your physician's office, please contact your physician's office directly.
To request copies of your medical records from one of our hospitals or outpatient centers, please print and fill out the Authorization to View/Disclose Health Information.
Once you have completed this form, you may:
- Drop it off: Authorization to View/Disclose Health Information forms are accepted during business hours. Please bring a photo ID when dropping off this form.
- Mail: Authorization forms may be mailed to the address listed below. Please include a copy of a photo ID or include a notarized signature.
- We are unable to accept authorizations via e-mail due to state and federal laws.
Requests are usually completed within one week but may be delayed if your medical record is not available. Requests may be completed in less than one week if the request is for a medical need.
In accordance with Wisconsin law, the fees charged to patients to cover the costs of copying are as follows (as of July 1, 2014):
- $1.06 per page for pages 1-25
- $0.78 per page for pages 26-50
- $0.53 per page for pages 51-100
- $0.31 per page for pages greater than 100
- $1.55 per page for microfiche or microfilm
- $10.47 for print of X-ray image
- $20.96 for retrieval of copies
- $8.38 for certification of copies
- Actual shipping costs and any applicable taxes
Upon payment, copies of medical records will be mailed or may be picked up during regular business hours. A photo ID is required when picking up copies of medical records.
View instructions on how to complete the authorization form.
10101 S. 27th Street
Franklin, WI 53130
Hours: Monday – Friday: 8 am – 4:30 pm
Making an Appointment to View Your Medical Records
An appointment to view your medical records can be arranged by calling the Release of Information Area (Medical Records) at the hospital. Appointments are scheduled as soon as possible, but may be delayed if your record is not available.
As a patient of Midwest Orthopedic Specialty Hospital and Wheaton Franciscan Healthcare, you have the right, consistent with laws and regulations, to see and receive a copy of health information about yourself.
Patients also have the right to request amendments to their medical records. Please complete the Request for Amendment Form and submit to the facility that created the information.
Post-Procedure & Surgery Care
Just before you're discharged from the hospital or outpatient center, you'll be given orthopedic post operation instructions and any necessary prescriptions or medications. These instructions provide reminders for aspects of home care.
After surgery, you should expect pain in the area of the incision. It's important to report any unusual pain, swelling, fever, redness, discharge, numbness or flu-like symptoms immediately. You should also expect to feel tired the first few days following surgery. It's important to plan rest periods during your day during recovery. It's also a good idea to schedule your follow-up appointment shortly after arriving home.
Foot & Ankle Surgery Patients
After foot or ankle surgery, you will likely be non-weight bearing on your surgical leg for some period of time. This means that you will not be allowed to put any weight on your surgical side until your surgeon tells you otherwise. You will need to walk with either crutches or a walker in order to keep your weight off your surgical side.
Find out how long you will have to stay off of your surgical foot.